Walter Palk

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16 hours well invested. This week, I had the opportunity to step away from the day-to-day and spend two days focused internally on our people — facilitating a Train-the-Trainer programme and helping a group of enthusiastic leaders sharpen their skills. It reminded me that leadership in this profession isn’t only about the bottom line, delivering for clients or achieving the next milestone. It’s also about continuing to work on ourselves. The so-called “soft skills” — how we communicate, facilitate, listen, influen…

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