SG
Public post
Shaunak Godbole
Sep 2026 • linkedin
Post excerpt
Customer Success is undergoing a bit of transformation in new AI space. Traditionally, CS used to have many roles / responsibilities: Delivery Engagement, CSM, TAMs, SA, Solution Engineering, Support etc. However, with the advent of AI, the Operational part of CS design is rapidly shifting towards agents; and a lot of the work around context-building, metrics-collection, account-management, ticket-tracking, ticket-answering is being automated away. The one thing that is still constant though is the person who is s…
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