Sayed Shamim Akhter Zaman
@sayed-shamim-akhter-zaman-28881799
Assistant Manager- Training & Quality, Analytics (Client: ITC Ltd) MBA Finance & HR | Six Sigma Green Belt | Agile Scrum Master | Data Analytics & Data Science |
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Experience
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Assistant Manager- Analytics Audit Training
Client- ITC Ltd. l FMCG- CRM & ORM •Collaborates with other managers to plan, direct, and coordinate programs and projects. •Coordinates and oversees the day-to-day workflow of subordinate staff in the department. •Identify areas of improvement based on quality reviews of the deliverables of various departments •Publish weekly and monthly…
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Specialist- Audit
Client- ITC Ltd. l FMCG- CRM & ORM l Telecom l Email l E-Commerce l B2B & B2C Customer Support. •Call monitoring, auditing outbound/ inbound calls, business emails. •Share feedbacks and coach the advisors according to the observations. •Analyze complaints, queries, escalations and drive corrective actions. •Trigger point for process…
- Additional experience 1
- Additional experience 2
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