@reshma-pappula
Operations & Customer Support Professional | KYC & Banking Operations | CRM, SLA & Documentation Management | MBA (HR) | Customer Experience Associate at Conduent | Ex-VAO Relationship Manager at Federal Bank operations.
Associate
Monitored customer satisfaction levels across all the channels of communication. Resolved an average of 40+ complex caller issues per day, employing a structured problem-solving approach to enhance provider satisfaction and reduce repeat calls. Enhanced patient information security through overhauling outdated data protection practices, resulting in zero breaches. Checking with Authorizations,…
Relationship Manager
: To Identify customers background with the intent of preventing them from accessing key services such as opening bank accounts, obtaining loans with KYC Consistently performing due diligence checks and reviewing KYC documentation Strictly time bound and ensure the requests are closed with in stipulated timelines. Exhibiting highest standards of…
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