Oliver Boos
@oliver_boos
APAC Delivery & Professional Services Leader | Engagement Management | SaaS/ERP/CRM/PSA | Change & Transformation | Team Capability & Operational Excellence | AI-Enabled Delivery | Large‑Scale Implementations
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Experience
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Professional Services Manager - MYOB Acumatica
Predictable delivery through clearer operating rhythms, improved forecasting, and tighter cross‑functional alignment with Sales, CS, and Product. Strengthened delivery frameworks, reduced escalations, and improved customer outcomes by embedding structure, coaching, and capability development across the team. Recognised for bringing calm, clarity, and discipline to a fast‑growing environment while enabling scale.…
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Senior Project and Change Manager
-Governed APAC portfolio of ERP projects and partner teams to deliver profitable outcomes, meeting stakeholder expectations across the region -Embedded Prosci Change Management across customer engagements; drove adoption plans, communication frameworks, coaching, and reinforcement to accelerate time-to-value -Achieved sustained CSAT 4–5 with structured feedback loops; led PMO change methodology rollout…
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