NA
nabhay-rattan
@nabhay-rattan
Business Analyst | Power BI | SQL | Excel | CRM | Process Optimisation | MSc Business Analytics | CMI-Certified Leader
Profile links
Experience
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Business Analyst
• Led the development of an advanced analytics dashboard, enhancing decision-making speed by 25%. • Implemented process improvements and automated reporting workflows in Power Automate, reducing manual effort. • Collaborated with UX designers to map customer journeys, aligning outcomes with business goals.
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Customer Support Analyst
•I played a pivotal role in driving operational excellence at TalkTalk through various initiatives. • Built and maintained a complaint tracking system for real-time visibility into service trends and closure rates. • Supported Agile transformation projects by conducting UAT testing and capturing user feedback for roadmap development. • Maintained business…
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