EP
Eduardo Pimentel
@eduardopimentel15
Implementation Specialist at Bloomberg LP
Profile links
Experience
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Implementation Specialist
- Assist client with their Bloomberg technical issues - Check Bloomberg software logs for errors - Bloomberg office tools troubleshooting - Troubleshoot Client Bloomberg terminal connectivity issues -Troubleshoot Bloomberg office add-in - Investigate router/server outages and escalate issues to telecom companies to check the circuit - Administer FIX connectivity queries…
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Bloomberg Customer Support
-Provided support for enterprise financial product the Bloomberg terminal -Assisted Clients with the installation of the Bloomberg software -Troubleshooted client's technical or connection issue -Assisted with enrollment of the B-unit and Bloomberg Keyboard -Handle over 50 tickets, calls/chat and properly document all issues -Escalate issues to corresponding department
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