Daniel Cowan
@djcowan
Regional Head of Customer Support, EMEA at Trading Technologies
Profile links
Experience
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Regional Head Of Customer Support, EMEA
- Successfully manage major incidents and issues for tier 1 banks and FCMs, ensuring timely resolution and minimising impact on business operations. - Take charge of promptly escalating major issues to the Development and Engineering teams, facilitating efficient resolutions through collaboration and effective communication. - Ensure that Support Engineers are…
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Support Engineer
- Serve as a reliable point of contact for the TT platform's client base, including traders and administrators. Provide first and second-line support to address their needs effectively. - Conduct thorough troubleshooting of production and UAT issues across various areas, including trade execution, algos and autospreaders, FIX protocol, Excel RTD…
- Additional experience 1
- Additional experience 2
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