Aniket P.
@aniketpallav
Senior Program Manager @ Google | MBA, Digital Advertising, Customer Experience
Profile links
Experience
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Lead GCare Service Manager (PgM)
Customer Success: - Reduced policy escalations by 50% year-over-year for finance customers through targeted interventions and collaboration with key partners to prioritize and mitigate issues. - Enhanced customer empathy by creating and delivering seller-focused resources that promote best practices, contributing to substantial revenue activation. Revenue Impact: - Managed a cross-functional…
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Service Manager (PgM)
Delivering excellent experience for every customer, every time.
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