@aline-ferreira-96964924
IT Analyst | User Experience | UX | Customer Experience | Design Thinking | MBA Project Management | Incident Manegement | Process Improvement | KPI | Dashboards Creation | Data Privacy | Operational Excellence
Support Analyst
The company is a global IT, logistics, and business specialist that has shipped, deployed, and managed complex projects around everywhere.
Senior Information Technology Analyst
Team leader; Incident management and escalation; Creation and maintenance of Self-Solve procedures for the company's knowledge base; Monitoring user satisfaction regarding Service Desk service; Creation of KPIs and Dashboards in Excel with a focus on continuous process improvement; Contact with multidisciplinary teams at a global level to solve problems; Equipment…
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